Zhuowei Filling Machinery respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you contact us through our website, advertising forms, email, phone, or WhatsApp.
1. Information We Collect
We may collect information that you voluntarily provide, including:
- Your name, email address, phone number, or WhatsApp number.
- Your company name, country, product requirements, machine interests, and production needs.
- Messages, files, or other information you send during an inquiry.
- Basic technical information generated when you use our website, such as browser type, device type, IP address, and page activity.
2. How We Use Your Information
We may use your information to:
- Respond to your inquiry and communicate with you by email, phone, or WhatsApp.
- Recommend suitable filling or pre-roll machines.
- Provide quotations, specifications, product catalogues, and operation videos.
- Arrange product support, order follow-up, shipping, or after-sales service.
- Improve our website, advertising, customer service, and fraud prevention.
- Meet applicable legal, regulatory, or record-keeping requirements.
3. Advertising and Lead Forms
When you submit information through a Meta, Facebook, Instagram, TikTok, or other advertising lead form, the platform may process your information under its own privacy policy. We receive the information you choose to submit and use it to respond to your inquiry as described in this Privacy Policy.
4. Service Providers and Information Sharing
We do not sell or rent your personal information. We may share information only when reasonably necessary with service providers that support our website hosting, form delivery, advertising, analytics, email, messaging, logistics, payment, or customer service. These providers may process information only for the relevant service or as permitted by law.
5. Cookies and Analytics
Our website may use cookies, pixels, or similar technologies to understand site activity, measure advertising performance, and improve the user experience. You can manage cookies through your browser settings. Disabling some technologies may affect certain website functions.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, resolve disputes, and satisfy legal obligations. We use reasonable administrative and technical measures to protect information, but no internet transmission or storage method can be guaranteed to be completely secure.
7. Your Choices and Rights
You may ask us to stop contacting you, update your information, or delete personal information we hold, subject to applicable legal requirements. You may also opt out of WhatsApp or marketing messages at any time by telling us in the conversation.
8. International Processing
Because we serve customers internationally, your information may be processed in countries other than your own. Where required, we take reasonable steps to handle information in accordance with applicable privacy laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with a revised “Last updated” date.
10. Contact Us
For privacy questions or requests, contact: